Return & Refund Policy

oofos Return & Refund Policy

Return Window and Eligibility

You have 30 days from the day your package arrives to start a return with oofos. Returns requested after this 30-day period cannot be accepted.

Shoes—including men’s and women’s slides, sandals, shoes, boots, clogs, and mules—may show visible signs of wear and still be eligible for return within this timeframe. Apparel items such as clothing and hats must be unworn and unwashed to qualify for return.

The following items cannot be returned:

Final sale items
Gift cards
Any product marked as non-returnable on its product page

Starting a Return

Visit the contact page on the oofos website.
Send a message including your order number and details about the item(s) you want to return.
Wait for oofos to provide return instructions before sending anything back. Returns must be logged before shipment.

Damaged or Wrong Items

If your order arrives damaged or incorrect, contact oofos within 48 hours of delivery. Including a photo can speed up your case.

For these situations, oofos will cover return shipping costs and ensure the correct item is shipped to you promptly.

Return Shipping Costs

Shipping costs for returns are not refunded unless the item was defective or the wrong product was sent by oofos.

Refunds

Once your return arrives and passes inspection, oofos will process a refund to your original payment method. This typically takes 5-10 business days to appear, depending on your bank or card issuer.

Exchanges

If you want to exchange for another size or color, mention this in your return message. If the item you want is in stock, oofos will set it aside and ship it after processing your return. If the desired item is sold out, a refund will be issued instead.