Shipping Policy for oofos
oofos is committed to delivering your order quickly and securely within the United States and beyond. Below is our detailed shipping process and guidelines.
Order Processing
We prepare and hand off orders to the carrier within 1-2 business days from the time your order is placed. During high-demand periods such as launches, holidays, or sales, processing may take a bit longer. If a delay occurs, we will notify you promptly.
Shipping Options and Costs
At checkout, you’ll see available shipping methods and costs tailored to your location and order size. We offer both standard and express shipping for most destinations.
- Standard shipping generally takes 5-10 business days for domestic deliveries.
- Express shipping options, which can reduce transit time by about half, are also available where offered.
- Free shipping may apply to qualifying orders. You can view the qualifying threshold directly in your shopping cart before checkout.
Delivery Timeframes
Delivery time estimates are as follows:
- Domestic (U.S.) Standard Shipping: 5-10 business days
- International Standard Shipping: 10-20 business days
These are estimated timeframes and are not guaranteed. Factors such as weather, customs processing, and carrier delays may extend delivery times.
Tracking Your Order
Once your package ships, you will receive a confirmation message containing a tracking number. You can use this number to monitor your shipment’s progress.
If tracking updates stall for several days, especially for international shipments, please allow additional time for scans to update. Contact us via our contact page if you remain concerned about your package status.
Customs and Import Fees
For international orders, be aware that your shipment may be subject to import taxes, customs duties, or other fees charged by your country’s customs authority. These charges are your responsibility and are not included in the product price or shipping cost. We recommend contacting your local customs office to understand any applicable fees before placing your order.
Lost or Delayed Packages
If tracking indicates delivery but you have not received your package, please:
- Check with neighbors or household members who may have accepted the package.
- Visit or contact your local post office or carrier depot.
If the package remains missing after these checks, reach out to us at westinandersonumoi@outlook.com so we can coordinate with the carrier to investigate further.
Please note that delivery delays sometimes occur; most resolve within a few days.
Shipping Address Accuracy
Before completing your purchase, please verify your shipping address carefully. Once your package is with the carrier, we cannot reroute it.
If a package is returned to oofos as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply in this case.